How We're Responding to COVID-19

04/16/2020

Cox’s people, customers and the communities we serve continue to feel the negative impacts from COVID-19. We want you to know that we’re here to help. The health and safety of our employees and customers is our top priority. Here are a few ways we’ve responded so far: 

Our People

We are taking several measures to ensure our people are safe and secure —financially and physically — during these extraordinary times.

At Cox Communications, we are providing business continuity awards to employees whose work must continue in the field, in our retail stores or in the office when work cannot be performed remotely. These employees will be paid 10-15% of their hourly base rate (or a daily amount for exempt employees) from March 22 through June 26. 

Our Cox Employee Relief Fund (CERF), which is funded by employees to help employees in a time of need, has expanded its scope to assist with unexpected financial hardships brought on by COVID-19.

In addition to supporting employees with increased food expenses and lost wages due to mandated curfews, lockdowns, layoffs or business closures, CERF will also help with travel and lodging for college-age children impacted by campus closings.

We’ve also expanded our healthcare benefits by including free and reduced cost access to virtual doctor visits and the ability to have prescriptions refilled early and delivered for free. Cox employees who can perform their jobs effectively from home are doing so at least until Jan. 11, and all interviews for open positions are being conducted 100% virtually.

Our Customers

Our businesses are adjusting to safely serve our customers without disruption:

  • Cox Communications: We’ve waived late fees for customers and won’t disconnect residential and small business owners who can’t pay their bills due to the crisis. We’ve also upgraded internet speeds, waived overage charges for residential customers and are offering new plans like a low-income internet tier with no annual contract. And Cox Media, our advertising division, is offering local restaurants free television advertising to assure patrons that they remain open for takeout and delivery services and share new hours of operation. Stay up to date with the latest on Cox Communications’ response to COVID-19.
  • Cox Automotive: We’ve announced the Cox Automotive Retail Solutions COVID-19 Assistance Program. During April and May, we’ll offer a 50% discount on subscriptions to products such as Autotrader Subscription Listings and Dealer.com Digital Retailing.

    Manheim auto auctions has implemented a simulcast-only sales environment at all locations that remain open, based on state-mandated operations regulations. Sales will continue as scheduled, and cars will be staged on lots. However, no cars will run through the lanes and no clients will be permitted into the lanes to bid on cars. Read more updates from Cox Automotive and its businesses.
     
  • The Atlanta Journal-Constitution (AJC) and the Dayton Daily News: Both papers have expanded local, national and international coverage on the COVID-19 pandemic. The AJC is also providing complimentary access to the AJCePaper as a public service. Hear more from the AJC’s editor, Kevin Riley, about how the newsroom will continue to provide reliable, up-to-date information. 

Our Communities

The James M. Cox Foundation is providing millions to purchase equipment to make COVID-19 diagnostic testing more readily available in our communities. The foundation also joined with Emory University to start the Feed the Frontline initiative, which includes more than 1,300 individuals, foundations and corporate contributors and has raised nearly one million. The goal is to feed 10,000 weekly meals to healthcare workers and first responders battling COVID-19. The program is also expanding to deliver meals to Atlanta police and Atlanta fire and rescue first responders.

And inside our customers’ homes, Cox Communications is helping families in need stay connected to the internet through our Connect2Compete program. We’ve fast-tracked qualifications and increased speeds for those who qualify. 

Our Purpose

At Cox, our Purpose is to Empower People Today to Build a Better Future for the Next Generation. This has never been more important than now. And our vision — our greatest people working together to solve the most pressing problems of the time — has never been more relevant.

To stay up to date with all we're doing during the COVID-19 pandemic, please see our dedicated page.

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