A Message from Our President and CEO
Over the past few weeks, the entire world has been singularly focused on COVID-19 and its impact on every aspect of our lives. We’ve already witnessed extraordinary devastation and extraordinary acts of selflessness and heroism from first responders, doctors and nurses, care givers and so many others.
At Cox, we continue to evaluate the news and information we're receiving — and the actions we're planning — with a people-first attitude. Our business provides our livelihood, but our employees are our family and the foundation of everything we are. Protecting them is our first concern, as well as ensuring the safety of our customers and partners.
We know this crisis will impact business, but our primary concern right now is doing what’s right for our employees, customers and our communities. In early March, we quickly mobilized to allow most of our employees to work from home. This decision helped slow the spread of the virus and probably saved lives. We will continue to engage in remote working through Sept 7.
We’re taking other measures to ensure our people are safe and secure — financially and physically — during these uncertain times.
The science is clear: The more we limit our gatherings and deploy widespread cleaning — of our assets, but also our hands — the faster we will stop the spread of the virus. And the benefits of making these decisions quickly are immense.
We’re also thinking about our customers. At Cox Communications, we've waived late fees and won’t disconnect residential and small-business customers who can't pay their bills due to this crisis. We're also opening Cox WiFi hot spots to the public to help keep people connected and are increasing speeds for our lower tier and Connect2Compete packages. At Cox Automotive, we’ve temporarily reduced the subscription costs for our Retail Solutions customers by 50% and have moved many of our auctions online.
In the community, the James M. Cox Foundation is providing millions to purchase equipment to make COVID-19 diagnostic testing more readily available in our community. The foundation also launched the Feed the Frontline program to provide meals to medical personnel and first responders in Atlanta.
We’ve been conducting our business as good citizens of America — knowing our planning and our actions can and will make a difference. As a family-owned company, our ability to plan for the long-term pays off at times like this. Whether it’s doing business continuity planning or making tough decisions, we’ve been able to remain strong and stable over the long haul. No one knows what’s ahead, but our thoughts and prayers are with everyone impacted by COVID-19 at this time.
Thank you for all you do. Stay healthy and be safe.