How We're Responding to COVID-19

03/24/2020

Cox’s people, customers and the communities we serve continue to feel the negative impacts from COVID-19. We want you to know that we’re here to help. The health and safety of our employees and customers is our top priority. Here are a few ways we’ve responded so far: 

Our People

We are taking several measures to ensure our people are safe and secure —financially and physically — during these extraordinary times.

Our hourly employees will receive additional paid time off if they are unable to work or are caring for someone due to a COVID-19 related illness, quarantine, school or day care closure.  

At Cox Communications, we are providing business continuity awards to employees whose work must continue in the field, in our retail stores or in the office when work cannot be performed remotely. These employees will be paid 10-15% of their hourly base rate (or a daily amount for exempt employees) from March 22 through May 1. 

Our Cox Employee Relief Fund (CERF), which is funded by employees to help employees in a time of need, has expanded its scope to assist with unexpected financial hardships brought on by COVID-19.

In addition to supporting employees with increased food expenses and lost wages due to mandated curfews, lockdowns, layoffs or business closures, CERF will also help with travel and lodging for college-age children impacted by campus closings.

We’ve also expanded our healthcare benefits by including free and reduced cost access to virtual doctor visits and the ability to have prescriptions refilled early and delivered for free. Cox employees who can perform their jobs effectively from home are doing so at least until May 1, and all interviews for open positions are being conducted 100% virtually.

Our Customers

Our businesses are adjusting to safely serve our customers without disruption:

Our Communities

The James M. Cox Foundation is providing millions to purchase equipment to make COVID-19 diagnostic testing more readily available in our communities, while inside our customers’ homes, Cox Communications is helping families in need stay connected to the internet through our Connect2Compete program. We’ve fast-tracked qualifications and increased speeds for those who qualify.  

Our Purpose

At Cox, our Purpose is to Empower People Today to Build a Better Future for the Next Generation. This has never been more important than now. And our vision — our greatest people working together to solve the most pressing problems of the time — has never been more relevant.

To stay up to date with all we're doing during the COVID-19 pandemic, please see our dedicated page. 

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