EMPOWER TO BUILD

Nobody wants to have a service technician come to their door. But I try to make the experience as positive as possible for folks." That attitude is why customers in Orange County, California, have come to know Ray by name. A 19-year veteran of Cox Communications, Ray listens carefully to customers’ concerns before he jumps in to offer solutions. He wears booties on over his boots to avoid tracking dirt from outside into their homes. He says “please” and “thank you.” He keeps customers apprised of his progress. And, at the end of the job, Ray asks if there is anything else he can do for them. It's no wonder Ray has the highest Net Promoter score in the company! 

This is a company built on trust, where we value our customers, value our employees and value our environment. Joining Cox means you are joining a family and one where you can fuel your passion, your professional and personal growth on a daily basis while making a difference.

Helping others is one of the reasons I love my role at Cox. As Program Manager of the employee relief fund, I get to assist co-workers who have been impacted by natural disasters, injury or illness, or loss of a family member. I enjoy helping people and becoming an advocate for them.

I manage a staff of about 40 people who ensure the facilities and equipment are running smoothly at the Cox Atlanta campus. I also help keep costs down and further the company's commitment to sustainability by finding new ways to conserve resources. For example, my team recently eliminated underutilized vending machines to save energy and reduce the amount of expired food that had to be discarded. My team is happy to partner with Cox Conserves to support all the company's sustainability efforts. And I try to take many of the lessons learned at work and instill them in my family's day-to-day activities at home.

Johnny has spent 27 years in radio and was voted Best Program Director in Country Radio this year by Radio Ink magazine. He takes pride in his station's recent fundraising efforts following Hurricane Harvey. "I’m particularly proud of the fact that our stations among a small handful of stations in Houston to stay live for the duration of the storm and the first to execute a market-wide relief fundraising effort.”

There is a lot of opportunity here. We work essentially for four companies within the Cox umbrella including Cox Enterprises. So, there is a great chance to get a lot of exposure into other departments, other industries, other businesses that you may not have worked in or your specialty doesn’t cater to. I think that’s something that’s really unique. The company offers us tools that help us navigate and understand those businesses and encourages us to continue to seek growth opportunities and potentially new jobs that we think we would like. From a culture perspective, there are always opportunities to volunteer and to meet people in other departments, which is something that promotes camaraderie.